Customer Support holiday schedule

Our support offices are closed on the below dates. Customer with an Advanced Support plan are entitled to 24 x 7 support during bankholidays. For critical support issues, Advanced Support customers can use their access code to obtain technical support.

Europe, Middle East & Africa

Schedule 2010

• January 1st, New Year's Day
• April 5th, Easter Monday
• April 30th, Queen's Day
• May 5th, Liberation Day (every 5 years)
• May 13th, Ascension
• May 24th, Whit Monday
• December 25th, Christmas
• December 26th, Boxing Day

North America (*)

Schedule 2010 

• January 1st, New Year's Day
• February 15th, Presidents' Day 
• May 31st, Memorial Day 
• July 5th, Independence Day 
• September 6th, Labor Day 
• November 25th, Thanksgiving Day
• December 25th, Christmas Day

Asia Pacific

Schedule 2010

• January 1st, New Year's Day
• January 11th, Coming of Age Day
• February 11th, National Foundation Day
• March 22st, Vernol Equinox Day
• April 29th, Showa Day
• May 3rd, Constitution Memorial Day
• May 4th, Greenery Day
• May 5th, Children's Day
• July 19th, Marine Day
• September 20th, Respect for the Aged Day
• September 23rd, Autumn Equinox Day
• October 11th, Sports Day
• November 3rd, Culture Day
• November 23rd, Labour Thanksgiving Day
• December 23rd, Emperor's Birthday

* Message for North American clients

In some of the older support agreements - Dutch bankholidays are mentioned. To better serve our North American clients, USA bankholidays apply to these older contracts as well.